The Debt Panel: 'I lost my life savings to a fraudster while I was sleeping'
In November last year, I woke up to find two messages on my mobile phone that were sent by my bank. One of the messages was a one-time password number and the other informed me that Dh53,000 ($14,431) had been deducted from my account. The transaction was carried out from Baku, Azerbaijan. The money that had been taken was my life savings. I immediately contacted my bank, the police and the Central Bank of the UAE to inform them that my money had been stolen without my knowledge. The police investigated my case and gave me a letter detailing the incident, which I then gave to the bank for its investigation into the matter. However, the bank told me that it was a secured, authorised transaction and it was not responsible for my money disappearing. I don’t understand how this happened as I did not give the OTP to anybody and it happened while I was sleeping. I have since lodged a complaint with the bank as I am unhappy with their decision. I have also made a formal complaint with th...